Customer Support



When are we open?

If you have questions you can contact us by email at anytime, we will reply to you as soon as we can.

Our Customer Service Centre is open the following times to assist you with telephone bookings & enquiries

Monday to Friday:
7.00am to 7.30pm (Australian Eastern Daylight Savings Time)
Saturday and Sunday:
8.00am to 5.00pm (Australian Eastern Daylight Savings Time)

How can you contact us?

  • Telephone: from Australia: 13 88 33
  • Telephone: from New Zealand: 0800 445 316
  • Fax: +61 7 3535 4288
  • Email: By selecting the appropriate option on our Customer Support Form
  • Address: Level 12, East Tower, Transit Centre, 151 Roma Street, Brisbane Qld 4000

Need help with a Booking?

If you need help, check out how to book where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.

Suggestions and Feedback

Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.