Customer Support

When are we open?

If you have questions you can contact us by email at anytime, we will reply to you as soon as we can.

Our Customer Service Centre is open the following times to assist you with telephone bookings & enquiries

Monday to Friday:
8.00am to 7.30pm (AEST)

9.00am to 5.00pm (AEST)

9.30am to 5.00pm (AEST)

While we are open 365 days of the year, please note that major gazetted Public Holidays operate on reduced trading hours.

How can you contact us?

  • Telephone: 1300 730 039
  • Fax: +61 7 3535 4288
  • Email: By selecting the appropriate option on our Customer Support Form
  • Address: Level 4, West Tower, Brisbane Transit Centre, 171 Roma Street, Brisbane QLD 4000

Need help with a Booking?

If you need help, check out how to book where you may find the answer to your question. If you require further assistance, please provide details on our Customer Support Form and we will promptly respond to your enquiry.

Suggestions and Feedback

Your suggestions and comments are valuable to us as we are always looking for ways to develop and improve our site. Please provide details of any comments, suggestions or technical enquiries you have by selecting the appropriate option on our Customer Support Form.